• What happens if I’m late to give you my bag- how long will you wait?

    If there is a problem we will call / text you directly. Tote Taxi will wait up to 10 minutes to receive the bag. If the delivery is missed you will be charged $20.

  • Can I leave my bag outside my door if I’m not home?

    If you don’t have a doorman please use the instruction form to inform us of pickup/ delivery instructions. If you give us access we will gladly that however, we can not be held liable for any damaged or stolen suitcases, packages or items.

  • I’m staying in a hotel - where should I leave my bag?

    Go ahead and leave it at the front desk - we’ll take it from there.

  • Are you insured?

    Yes. Our total liability for items lost or damaged is half the purchase price of each item up to $150. TOTE TAXI assumes no responsibility or liability for the following items in or as checked baggage: money, negotiable papers, securities, business documents, irreplaceable books, manuscripts, publications, photographic or electronic equipment, computers, computer hardware or software, jewelry, watches, eyeglasses (prescription or non-prescription), silverware, china, precious metals, heirlooms, furs, tobacco products, antiques, artifacts, paintings and other works of art, medicines, human organs, commercial items, cosmetics, samples, or any similar valuable or fragile items.

  • Where will the messenger meet me?

    Please have the person handing us the bag meet us on the first floor. We will contact you directly when we have arrived at your address.

  • Do I have to label my bag?

    Yes please label the bag with the name on the order. In the event you do not have a label please use our photo feature.

  • If I want to add a bag last minute can I?

    Tote Taxi can take as many bags as needed/requested by the client. Please inform the messenger of the change-we’ll be able to properly document the delivery request in our system. Please have the bags ready to go upon our arrival.

  • What is your cancellation policy?

    Please cancel your order 12 hours in advance or you are subject to $20 charge.

  • If I’m not there to hand you the bag, how will you know which is mine?

    If your bag is not accurately labeled, or the name doesn’t match the name on the order, the courier can not legally take it into their temporary care. In order for our courier to legally receive your bag, you must accurately label your bag with your first and last name on the luggage tag, and make sure that the name on the tag matches the name on the order.

  • How do I edit my order?

    Please email us at orders@totetaxi.com. We will gladly assist you.

  • When will my bag arrive in NYC / MTK?

    Please see our schedule

  • How much is my bag insured for?

    In consideration of the rate charged, it is agreed that the value of this shipment, whether consisting of one or more packages, is not greater than $150.00 and that liability of Tote Taxi for loss or damage in connection with such a shipment is limited to $150.00 — unless a greater value is declared and insurance purchased at the time the order is placed with Tote Taxi. Tote Taxi shall not be liable for loss or damage to any items handled by its employees or contractors beyond $150.00. Tote Taxi shall not be liable for any loss or damage to shipments improperly packed or labeled or for loss or damage caused by the delay. All claims regarding loss or damage of any kind must be submitted to Tote Taxi verbally within 24 hours and in writing by certified mail within 30 days of the pickup or delivery of the shipment in question by Tote Taxi. Claims not made within these time periods shall be deemed waived. Should any claim in the amount in excess of the foregoing limits of liability be asserted against Tote Taxi by a third party for loss or damage to shipments handled hereunder, the shipper agrees to hold Tote Taxi harmless against any such claim irrespective of the cause of such loss or damage, including negligence.

  • Can I purchase additional insurance?

    Additional insurance can only be purchased at the time an order is placed. The insurance cost will be $2 per every $100.00 up to a maximum of $1,00.00 after the first $150.00.

  • Are there things you can’t transport?

    ll pipes related to the use of illicit drugs such as 'smoking pipes' used as drug paraphernalia
    Articles containing dog or cat fur
    Hemp products such as cosmetics, clothing, food, etc. that contains tetrahydrocannabinols (THC)
    Immoral articles (as defined in 19 CFR 12.4) including films, pictures, writings, etc.
    Importation of prescription drugs by an individual U.S. consumer for personal use is prohibited unless FDA approved. There are exceptions/restrictions: 1. prescription drugs, which are made in the U.S. and then exported, can only be returned to the U.S. manufacturer. 2. Under limited circumstances as defined and allowed by FDA regulations, a small quantity of a prescription drug for personal use might be eligible for import in which case the following minimum information and documentation must be included on the commercial invoice and accompany the shipment: a copy of a valid, written doctor's prescription; complete name, address and phone number of the U.S. licensed treating physician, name and address of the drug manufacturer; form of medicine (tablets, capsules, liquid, etc.); quantity; type of packaging; type of medical condition being treated; if the medication can be purchased in the U.S.; dosage and strength. Effective August 3, 2007 commercial shipments of live pigs, swine meat and by-products from the United Kingdom (England, Scotland, Wales, and Northern Ireland) are prohibited and will be refused entry and must be destroyed or exported.
    Kinder Surprise Eggs (Easter Chocolate Eggs with surprise inside)
    Merchandise from countries under U.S. Sanction or embargo
    Merchandise produced by convict, forced or indentured labor (as defined in 19 CFR 12.42)
    Petroleum or petroleum products of Syrian origin
    Switchblade/Balisong/gravity/ballistic knives
    The U.S. Fish and Wildlife (FWS) issued a Director's Order announcing it will prohibit the import, export, and sale of elephant ivory, items made of rhinoceros horn, and other products made from protected species listed in the Endangered Species Act (ESA), with a few exceptions. Under this new order, ESA listed species are prohibited without an ESA permit except for those goods that qualify as an antique. Shipments of African elephant ivory, including antiques imported for commercial use are prohibited. In order to qualify as antique, the importer, exporter or seller must provide documentation that the goods are 1 years or older; have not been repaired or modified, were legally imported through an antique port, and were wholly made or containing part of an endgandered species. FWS also required documented proof of the species identification.
    White phosphorus matches
    The following items are prohibited via Canada to U.S.

    Alcohol beverages
    Animals, such as birds, fish, reptiles, dead animals or animals that have been mounted
    Articles of unusual value, such as priceless art, jewelry, collectibles and antiques
    Cash, coins, currency, stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash
    Common fireworks
    Containers of liquids with a volume exceeding 8 gallons (32 litres) or 70 lbs. (32 kg) in weight
    Cut flowers
    Dangerous Goods or Hazardous Materials: Corrosives, explosives, toxics or other substances including Other Regulated Materials (ORM-Ds) controlled by the Federal Aviation Administration (FAA) and/or Transport Canada and Environment Canada
    Explosives, fireworks, flares, and matches
    Flammable goods
    Furs
    Hazardous Materials, hazardous waste, including, but not limited to, used hypodermic needles, syringes or other medical wastes, and biohazards such as blood, urine, fluids and other noninfectious diagnostic specimens
    Human or animal remains, corpses, organs, embryos, body parts, or cremated or disinterred human remains
    Improperly packaged shipments
    Lottery tickets and gambling devices where prohibited by federal/national, provincial, state or local law
    Packages that are wet, leaking or that emit an odor of any kind
    Perishables, including, but not limited to, food, foodstuffs, beverages requiring refrigeration, pharmaceuticals
    Personal Effects (i.e., household articles, household furnishings, and/or clothing, often associated with a customer relocating from one residence to another)
    Plants, plant materials, seeds, including cut flowers
    Pornographic materials
    Shipments that may cause damage to, or delay of, equipment, personnel or other shipments
    Shipments that require FedEx Ground to obtain any special license or permit for transportation, importation or exportation
    Tobacco, cigarettes, tobacco products
    Unaccompanied baggage
    Used gasoline tanks (filled or empty) or any used gasoline-powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline-powered devices are acceptable in original unopened packaging
    Any articles which require a U.S. Department of State import license or a Canadian Export Permit
    Any shipment moving under an A.T.A. carnet

  • What happens if I miss my delivery?

    It will be a case by case basis. If you are not available when we arrive we will call / text for delivery instructions. If we can come back we will - if not it will be delivered the next day. We have a holding facility in NYC and in Southampton. For every additional attempt to deliver the bag will be an extra $20 charge.

  • Do you service anywhere outside of Montauk?

    We are only servicing Montauk at this time and look to expand in the future, however if you are booking through the Blade app we will service anywhere East of the canal - excluding Shelter Island.

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