Let Us Help Answer Your Questions

If there is a problem we will call / text you directly. Tote Taxi will wait up to 10 minutes to receive the bag. If the delivery is missed you will be charged an additional $20.

If you don’t have a doorman please use the instruction form to inform us of pickup/ delivery instructions. If you give us access we will gladly that however, we can not be held liable for any damaged or stolen suitcases, packages or items.

Go ahead and leave it at the front desk – the hotel will give you a claim ticket please add that into the delivery instructions, email us at info@totetaxi.com or call us at 631-595-5100.

Yes. You can select the option to pickup your things at The Hampton Jitney, located in Southampton at The Omni, 395 County Rd 39 A, Southampton, NY 11968.

Please have the person handing us the bag meet us on the first floor. We will contact you directly when we have arrived at your address.

Yes please label the bag with the name on the order. In the event you do not have a label please use our photo feature.

Tote Taxi can take as many bags as needed/requested by the client. Please inform the messenger of the change-we’ll be able to properly document the delivery request in our system. The card on file will be billed for any additional items.

Please cancel your order with 12 hours of pickup, otherwise there is no refund.

If your bag is not accurately labeled, or the name doesn’t match the name on the order, the courier can not legally take it into their temporary care. In order for our courier to legally receive your bag, you must accurately label your bag with your first and last name on the luggage tag, and make sure that the name on the tag matches the name on the order.

Please email us at orders@totetaxi.com. We will gladly assist you.

Please see our schedule: https://totetaxi.com/schedule/

In consideration of the rate charged, it is agreed that the value of this shipment, whether consisting of one or more packages, is not greater than $150.00 and that liability of Tote Taxi for loss or damage in connection with such a shipment is limited to $150.00 — unless a greater value is declared and insurance purchased at the time the order is placed with Tote Taxi. Tote Taxi shall not be liable for loss or damage to any items handled by its employees or contractors beyond $150.00. Tote Taxi shall not be liable for any loss or damage to shipments improperly packed or labeled or for loss or damage caused by the delay. All claims regarding loss or damage of any kind must be submitted to Tote Taxi verbally within 24 hours and in writing by certified mail within 30 days of the pickup or delivery of the shipment in question by Tote Taxi. Claims not made within these time periods shall be deemed waived. Should any claim in the amount in excess of the foregoing limits of liability be asserted against Tote Taxi by a third party for loss or damage to shipments handled hereunder, the shipper agrees to hold Tote Taxi harmless against any such claim irrespective of the cause of such loss or damage, including negligence.

Additional insurance can only be purchased at the time an order is placed. The insurance cost will be $2 per every $100.00 up to a maximum of $1,00.00 after the first $150.00.

ll pipes related to the use of illicit drugs such as ‘smoking pipes’ used as drug paraphernalia
Articles containing dog or cat fur
Hemp products such as cosmetics, clothing, food, etc. that contains tetrahydrocannabinols (THC)
Immoral articles (as defined in 19 CFR 12.4) including films, pictures, writings, etc.
Importation of prescription drugs by an individual U.S. consumer for personal use is prohibited unless FDA approved. There are exceptions/restrictions: 1. prescription drugs, which are made in the U.S. and then exported, can only be returned to the U.S. manufacturer. 2. Under limited circumstances as defined and allowed by FDA regulations, a small quantity of a prescription drug for personal use might be eligible for import in which case the following minimum information and documentation must be included on the commercial invoice and accompany the shipment: a copy of a valid, written doctor’s prescription; complete name, address and phone number of the U.S. licensed treating physician, name and address of the drug manufacturer; form of medicine (tablets, capsules, liquid, etc.); quantity; type of packaging; type of medical condition being treated; if the medication can be purchased in the U.S.; dosage and strength. Effective August 3, 2007 commercial shipments of live pigs, swine meat and by-products from the United Kingdom (England, Scotland, Wales, and Northern Ireland) are prohibited and will be refused entry and must be destroyed or exported.
Kinder Surprise Eggs (Easter Chocolate Eggs with surprise inside)
Merchandise from countries under U.S. Sanction or embargo
Merchandise produced by convict, forced or indentured labor (as defined in 19 CFR 12.42)
Petroleum or petroleum products of Syrian origin
Switchblade/Balisong/gravity/ballistic knives
The U.S. Fish and Wildlife (FWS) issued a Director’s Order announcing it will prohibit the import, export, and sale of elephant ivory, items made of rhinoceros horn, and other products made from protected species listed in the Endangered Species Act (ESA), with a few exceptions. Under this new order, ESA listed species are prohibited without an ESA permit except for those goods that qualify as an antique. Shipments of African elephant ivory, including antiques imported for commercial use are prohibited. In order to qualify as antique, the importer, exporter or seller must provide documentation that the goods are 1 years or older; have not been repaired or modified, were legally imported through an antique port, and were wholly made or containing part of an endgandered species. FWS also required documented proof of the species identification.
White phosphorus matches
The following items are prohibited via Canada to U.S.

Alcohol beverages
Animals, such as birds, fish, reptiles, dead animals or animals that have been mounted
Articles of unusual value, such as priceless art, jewelry, collectibles and antiques
Cash, coins, currency, stamps, negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash
Common fireworks
Containers of liquids with a volume exceeding 8 gallons (32 litres) or 70 lbs. (32 kg) in weight
Cut flowers
Dangerous Goods or Hazardous Materials: Corrosives, explosives, toxics or other substances including Other Regulated Materials (ORM-Ds) controlled by the Federal Aviation Administration (FAA) and/or Transport Canada and Environment Canada
Explosives, fireworks, flares, and matches
Flammable goods
Hazardous Materials, hazardous waste, including, but not limited to, used hypodermic needles, syringes or other medical wastes, and biohazards such as blood, urine, fluids and other noninfectious diagnostic specimens
Human or animal remains, corpses, organs, embryos, body parts, or cremated or disinterred human remains
Improperly packaged shipments
Lottery tickets and gambling devices where prohibited by federal/national, provincial, state or local law
Packages that are wet, leaking or that emit an odor of any kind
Perishables, including, but not limited to, food, foodstuffs, beverages requiring refrigeration, pharmaceuticals
Personal Effects (i.e., household articles, household furnishings, and/or clothing, often associated with a customer relocating from one residence to another)
Plants, plant materials, seeds, including cut flowers
Pornographic materials
Shipments that may cause damage to, or delay of, equipment, personnel or other shipments
Shipments that require FedEx Ground to obtain any special license or permit for transportation, importation or exportation
Tobacco, cigarettes, tobacco products
Unaccompanied baggage
Used gasoline tanks (filled or empty) or any used gasoline-powered device or equipment with an integral fuel tank (full or empty). New, empty gasoline tanks or gasoline-powered devices are acceptable in original unopened packaging
Any articles which require a U.S. Department of State import license or a Canadian Export Permit
Any shipment moving under an A.T.A. carnet

It will be a case by case basis. If you are not available when we arrive we will call / text for delivery instructions. If we can come back we will – if not it will be delivered the next day. We have a holding facility in NYC and in Southampton. For every additional attempt to deliver the bag will be an extra $20 charge.

We service Manhattan and the Hamptons anywhere East of the canal. The includes, Southampton, Bridgehampton, Sag Harbor, East Hampton, Amagansett, Sagaponack, and Montauk.

Yes. Our total liability for items lost or damaged is half the purchase price of each item up to $150. TOTE TAXI assumes no responsibility or liability for the following items in or as checked baggage: money, negotiable papers, securities, business documents, irreplaceable books, manuscripts, publications, photographic or electronic equipment, computers, computer hardware or software, jewelry, watches, eyeglasses (prescription or non-prescription), silverware, china, precious metals, heirlooms, furs, tobacco products, antiques, artifacts, paintings and other works of art, medicines, human organs, commercial items, cosmetics, samples, or any similar valuable or fragile items.

Yes we deliver to JFK, LGA, EWR & Westchester FBO’s. Please email us at info@totetaxi.com or give us a call.

A Mini Move is typically for a family renting a house in the Hamptons for a few months and has a lot of stuff! Kids toys, Pelotons, suitcases, boxes of kitchenware, etc. Instead of packing less, or making multiple trips in and out of the city, Tote Taxi will pick up all your items and deliver them, safely and quickly the same day. Tote Taxi is a year-round delivery service – so whether your clients are coming out for the fall or for the holidays book them Mini Move with us and earn a little extra money just in time for the holidays. Contact us to learn more! 

Mini Move half gives you up to 20 pieces, i.e. boxes, suitcases, bikes a Full Mini Move gives you the full van for items. 

No – a Peloton is $450.

We ask that you please remove the screen from the bike before transport.

Yes – but for the safety of the bike we ask you to remove it before pickup.

Yes – we ask that you remove the screen beforehand – which makes transporting it easier and safer. Please give us a detailed description of where the bike is and where it is going in the new location.

If you have a custom order please email us at info@totetaxi.com or call 631-595-5100

 Yes, please send a sample COI for the building to info@totetaxi.com. It is $25 extra.

There can be additional fees, if you give us more items that originally stated, if your items are not ready for pickup and/or drivers are required to wait more than 30 mins on either end an hourly rate will accrue add to the Mini Move. 

We service the New York Tri-State area. You can book Manhattan and the Hamptons through our website, for the surrounding areas, please call 

631-595-5100 or email us info@totetaxi.com.

Yes! We have great partnerships with companies like Theory, Vince, LoveShackFancy and Hamptons Sourdough. If you need a pickup from a store not partnered with, please place your order with the store and let them know Tote Taxi will pickup. Give us a call or send us the pickup instructions info@totetaxi.com or call 631-595-5100 .